Legal
Refund Policy
How PicassoLabz handles refunds for credits, processing issues, and technical failures.
This Refund Policy explains when PicassoLabz may issue refunds for credits or paid usage.
General rule
If you are not satisfied with a paid result, report the issue within 7 days of payment. We will review it with you and may refund an eligible charge if we confirm it qualifies under this policy.
Image processing consumes infrastructure, model usage, and compute costs when work runs.
When refunds may be granted
We are happy to review refund requests when the problem is caused by our side.
- Technical failures that prevent normal use of paid service.
- Repeated product errors caused by PicassoLabz systems.
- Billing mistakes or duplicate charges.
- Requests reported within 7 days where we confirm issue in product experience.
When refunds may be limited or declined
- Credits or processing already consumed successfully.
- Requests based only on change of mind after service was used.
- Issues caused by unsupported files, bad source material, or user-side setup outside our control.
How we review requests
We review refund requests case by case and look at account activity, billing records, job history, and technical logs where needed.
If we approve refund, we issue it through original payment processor. Refund completion time depends on that processor.
Contact
To request a refund, contact us at [email protected].